Public Sector Modernisation

Address: National ICT Center
Bourbon Street Castries Saint Lucia
Telephone: (758) 468-4977


The Division of Public Sector Modernisation (DPSM) was established in April 2012 and is one of the largest Divisions under the Ministry of the Public Service, Home Affairs, Labour and Gender Relations.  The Ministerial portfolio of DPSM is to provide leadership, coordination and integration to the implementation and monitoring of several key aspects of the GOSL’s modernisation agenda as it relates to Information and Communications Technology, e-Government, Telecommunications, ICT legal and regulatory frameworks, Information and Knowledge management, and Process Analysis and Re-engineering.  

Achievement of public service modernisation and transformation requires a holistic approach that involves a focus on human resource issues as well as the processes by which work is done, inclusive of enabling technology and a strong results-based culture through planning. These achievements will allow for the introduction of more efficient processes throughout the GOSL in its efforts to deliver services to the public in a more efficient manner.

DPSM is tasked with the following responsibilities:

  1. Application of innovative solutions through the use of ICT to improve productivity, enhance efficiency and streamline Public Sector service delivery
  2. Providing support to ensure that appropriate systems and processes are in place to optimize the use of the human resource capacity in transforming the operations and improving the levels of the Public Sector service delivery
  3. Assisting with the development of the policy framework and the legal and regulatory environment to foster good governance and accountability.

These functions are achieved through the Division with the implementation of ICT/IT based projects, in the first instance, in order to coordinate the modernization agenda. The Division is spearheaded by Mr. Marlon Narcisse, Director, DPSM with assistance from his deputy, Ms. Sheralin Monrose-Gustave, Chief ICT Officer. The DPSM has purview over the following projects and Units:


Digital Government Integrated eServices Platform (DigiGov): Seeks to address gaps identified in the delivery of timely, efficient, cohesive, secure, and transparent services offered by the Government of Saint Lucia to the Public. With the advent of DigiGov best practices will be established when addressing these gaps through the elimination of redundancies and the creation of a simpler way to provide Government services. DigiGov will ultimately introduce 154 services, across 8 ministries online via a single window platform. 
The single window platform will serve as a central online hub where citizens, businesses, investors and other government agencies can apply and make payments for GOSL services. 
The DPSM will accomplish this by reengineering its current manual methods of service delivery to improve internal policies, processes, legislations and procedures to move government services online to make it easier and more convenient for people to access public services and information.

Information on the additional services can be obtained on the digiGov portal at or contact the Denise Joseph at 468 1411. 



Caribbean Digital Transformation Project (CARDTP): is a World Bank funded regional initiative currently being implemented in Saint Lucia and four (4) other OECS Countries over the coming five (5) year period to the amount of USD$20M.

CARDTP is designed to address existing gaps in government infrastructure, cybersecurity, cloud infrastructure, platforms and build capacity. The Project serves to build on the framework of the Medium-Term Economic Development Plan and the National Competitiveness Agenda, the Government of Saint Lucia (GoSL) efforts to improve public sector modernization and develop a domestic digital economy.

For more information contact the Project Coordinator, Frnacillia Solomon at  468 1408 or email

•  Multi-Channel Contact and Data Centre (MCDC)

Multi-Channel Contact and Data Centre (MCDC): This project is intended to provide the Saint Lucian citizenry and visitors (for leisure and/or business) improved access to government information, assistance and services. This project offers a simple, cost-effective and clear point of access;

  • Improving the consistency and quality of service;
  • Eliminating or reducing form-filling and lengthy waits for replies;
  • Obtaining immediate answers to questions because information and citizen history are available to agents;
  • Reducing the need to travel to access a service face-to-face; and
  • Offering a convenient time for interaction, such as evenings and weekends.
  • Citizen Contact Centre 
  • Digitization Centre

-    Citizen Contact Centre 

Contact Center (311): The Integrated Citizen Contact Centre is an all-purpose facility that citizens can use to access information on Government Services using a 311 Toll-Free Number from 7:00am to 7:00pm daily. The agents are available to assist callers in both English and Creole. Persons outside of St. Lucia can reach the Contact Centre by:

  1. Dialing 758-468-2000
  2. The Government of Saint Lucia’s Facebook Page
  3. By email at

The overall objective of the contact center is to enable the public service to become more responsive and customer oriented by continuously improving access to, and delivery of information and services to the public


-    Digitization Centre
Digitization Centre: The main aim of the Digitization Centre is to shift from paper documentation to online digital documents to help transform the process of information retrieval and storage of documents.  Unlike traditional approaches to classification that rely on hand-coded rules or image comparison, this solution automatically sorts forms and semi- and unstructured documents via a variety of techniques, ensuring all documents are classified in context and with accuracy. 


•    GINET

Government Island-Wide Network – GINet:  The Saint Lucian government decided to respond to both the problem of “urban-rural digital divide” and “low home Internet penetration rate” caused by low Internet penetration rate by requesting the Government of the Republic of China (Taiwan) to assist in the development and implementation of Saint Lucia Government Island-wide Network (GINet) project.  The aim of the project is to assist with developing a Wireless Local Area Network, WLAN connection in public areas to let the general public, tourists and business passengers use free wireless LAN in public areas.  In addition, it enhances Internet penetration and also motivates the government and enterprises to provide a wide range of innovative applications on this public Internet infrastructure.

Objectives of the GINet

  1. To assist Saint Lucia in developing Wireless Local Area Network, (WLAN) connection to public areas (government agencies, schools and rural areas, etc.) to allow the general public, tourists and business passengers to use “free or low-cost” wireless LAN in public areas;
  2. To enhance internet penetration;
  3. To help motivate the Government of Saint Lucia and enterprises to provide a wide range of innovative applications on this public Internet infrastructure.

For more information about the DIgitization Center and/or GINet, contact Kentus Eugene at 468 1448 or


•    CARCIP 
Caribbean Regional Communication Infrastructure Program (CARCIP): was launched in Saint Lucia in 2012 and was developed to address key policy and regulatory bottlenecks which constrain the use of ICT in growth stimulation. It is a joint initiative between the Government of Saint Lucia, St Vincent and the Grenadines, and Grenada.

For more information contact Ashkea Martial at 468 1418 or


•    GEPAS

Government Electronic Performance Assessment System (GEPAS): The Government Electronic Performance Assessment System (GEPAS) is an initiative developed in-house by the DPSM to facilitate the Public Service Assessment Process. This electronic system is designed to replace the manual paper-based appraisal system.

For more information contact Sheralin Gustave at 468 1407 or 


•    EDRMS

Electronic Document Records Management System (EDRMS): is designed as a tool to handle daily document processing, which includes standardized document templates, authoring, online review and approval, dispatching, exchange, filing, and retrieving.  The features that come with EDRMS covers the functions needed for the document processing life cycle within the agencies

For more information contact Jirnell Alexander at 468 1459 or


•    VLM

Visitors Log-in Management System - VLM: The Government of St. Lucia, through the Department of the Public Service Modernization, has embarked on a new attendance register identification card system which is referred to as the Visitor Log Manager (VLM), to help manage movements of Public Servants and visitors, in and out of Government buildings or Government offices. This system bears an Employee VLM ID Card and which serve as;

  1. A form of identification
  2. A system that grants the bearer check in and check out capabilities which subsequently logs the Employee's name, time, date, Department etc.
  3. Which would eventually be the replacement for the log book attendance registers at the Security Checkpoints at all Government Offices.

VLM aims to bolster security and to reform the traditional screening process for both employees and visitors and by doing so hopes to create safer environments for all.

For more information contact Jirnell Alexander at 468 1459 or


•    Open Data

Open Data: The policy aims to provide a cross-government approach to sharing data in a digital format held within its various agencies, as well as a commitment to encouraging and supporting open data in all sectors.  The data is made available with technical and legal characteristics necessary for it to be used freely, reused and redistributed by anyone, anytime and anywhere. 

Saint Lucia was the first island in the Caribbean region to take part in an Open Data Readiness Assessment (ODRA) in 2014. This allowed us to meet with different sectors which led to the drafting of the Open Data Policy. The policy articulates the framework to guide Saint Lucia’s implementation of an open data programme.  Further, it outlines the plan to populate a robust National Open data portal with data which is already collected and held within government agencies; and to promote the proper use of open data throughout all sectors.

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